If you would like to make a return or have a shipping question, take a look at our policies below. I want to make sure you’re completely happy with your purchase. If there’s anything I  can do to improve your experience, please contact me at

!!!PLEASE DO NOT SEND ME DM's on Instagram regarding orders. I wouldn’t want your message to get lost in my DM’s.!!!


ALL Shipping rates for your order will be calculated and displayed at checkout. Domestic orders of $200 USD Pre-Tax or more will be eligible for FREE DOMESTIC SHIPPING.

All orders will be processed and shipped on Tuesdays and Thursdays every week from California. Please allow 2-3 business days for processing after your order is placed. Orders will not be processed on weekends or national/federal holidays. Please remember I am a small business so I will work to get your orders out at fast as possible. If i am experiencing a high volume of orders due to Launch or Sale, shipments may be delayed. Please allow additional days in transit for delivery.

Your order may be subject to import taxes, duties, and/or VAT (Value Added Tax) when it reaches the destination country. All fees imposed are the responsibility of the customer. DYMENAILS LLC is NOT responsible for these charges. Due to the complexity of international laws and taxes, these taxes are not included in the international shipping fee. I am are required by law to disclose the full value of the package contents and cannot alter the value.
If an order is refused or undelivered due to an incorrect/incomplete address, you are responsible for the original shipping expenses, reshipment expenses, as well as any additional duties, fees, customs, or taxes incurred in shipping. Orders will NOT be refunded due to unwanted additional fees. Please be sure to check with your local shipping courier office for fees information before placing an order

!!!DYMENAILS LLC is not responsible for any lost or damaged packages!!!

After you’ve placed an order, you will receive an order confirmation email. Please make sure to review your order to make sure that the address is correct and all items purchased are accurate. At this stage, please allow time for order processing.You will then receive a shipment confirmation email notification once your order has shipped (within 1-2 business days). The shipping confirmation email will contain your order tracking number. Please allow 24-48 business hours for this tracking number to become active.

I will always do everything I can you make sure you are happy with your order. And customer service is my #1 priority. If your order arrives damaged in any way, please email me as soon as possible within 5 calendar days from the delivery date at Please include your order number, details of the damage, and a photo of the damages. I will address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
Please save all packaging materials and damaged goods, as they may be needed to complete your case.

I do not accept returns or exchanges on Gel products, Marble Queen Inks or tools, All items are final sale. Gel and Ink products are considered cosmetics so they can not be returned. If you are in need of exchanging a non-defective item(s), the restocking fee will be waived and you will need to provide the shipping cost of the item(s) being returned and the new shipping cost for the exchange.
If you wish to return or exchange your item, we must receive your request within 15 days of the date you received your item.

I will accept return requests for items that are unopened, unused, in the same condition it was received. GEL and INK products cannot be returned. The product(s) must be in its original packaging. You are responsible for paying the return shipping costs. Original shipping paid is non-refundable.
There are certain situations where only partial refunds are granted:
* Product with obvious signs of use.
* Any item not in its original condition (damaged or missing items for reasons not on our behalf).
* Any item that is returned more than 15 days after delivery day.
Refunds are accepted or denied on a case by case basis.
If you are shipping item(s) over $50, consider purchasing a trackable shipping service or shipping insurance to ensure it arrives. We cannot guarantee that we’ll receive your item.

Once I have receive your returned item, I will review your request and inspect the item(s). I will send you an email to confirm that I have received your item and I am processing your request. I will follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment typically within 3-5 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank/card statement.
If you have yet to receive a refund and have already checked in with your bank/card statement and have contacted your bank/credit card company/PayPal, please contact
*DISCLAIMER: Once a package leaves my place of business it becomes the property of the shipping company (USPS/UPS). DYMENAILS LLC is NOT responsible or held liable for any shipping issues along the way such as delivery delays, missing or damaged packages. I do NOT have any control over the carriers nor do we have any special privileges, information, or "ins". Please understand, I am not able to provide any more information other than what is already provided by your tracking information, nor amI able to control, manage or change how packages are handled by the carrier after pickup from my place of business, during transit, or delivery. In the event you are unable to locate your delivery or have any other issues related to your shipment please contact the carrier first as they are better able to assist you.